Is your leadership ability healthy? If you immediately say yes, then you might want to rethink your answer. It’s likely that there are some gaps in your leadership ability that you are unaware of.
Here’s the big question: Would you want your leadership style replicated in your organization? Over time, you will remake your organization in your image. People in your charge—and in their charge—will do what you do. Would you want your entire organization to lead like you lead?
Most leaders have not taken the time to examine how healthy their leadership ability is. That’s understandable—and that’s unfortunate. It’s understandable with all that they have on their plate. But it’s unfortunate because of all the people they have reporting to them who are impacted by their leadership.
Here are some resources to help you improve your leadership ability.
Your company culture depends on the quality of people you hire. When building your team, it’s important to look for soft skills. In the hiring process, gauge the candidates’ emotional intelligence. You want to hire people who can avoid unnecessary conflict and can represent the company well. New hires should complement the rest of your team.
Your external brand messaging to customers must be supported by an internal employee culture. If your brand and culture are not in alignment, then you will have customer churn. Remember: Your employees are the best ambassadors for your brand, so it’s important to get hiring decisions right.
Here are three qualities to look for in new hires as you build your team and cultivate your culture.
To keep your organization afloat you need to have positive cashflow. But that can’t be what your organization is all about. It’s important to focus on what’s deeper than making money—especially if you want to make more money. To secure your long-term future, it’s crucial to think about your organization’s CORE Purpose.
Your organization’s CORE Purpose is more than just making money. It’s more than your mission or vision. Your purpose is more than just what you do. Your organization’s purpose is the difference you want to make in the world as a result of what you do.
While the word “CORE” is a descriptive word for purpose, it is also an acronym for the four main attributes of having a CORE Purpose.
How would you describe your relationship with your board? Would you say that is harmonious? Or would you say that it is contentious? If you and your board are at odds with each other, then it is likely that you are not in alignment.
I have found in working with myriad boards and CEOs that oftentimes the confrontation is caused by confusion. There is discord between the CEO and the board because they are not in alignment.
The good news is that—as long as there is no executive malfeasance— a skilled facilitator can usually restore CEO-board relations by clearing up the confusion. However, a mediator may be required if the standoff is deep-seated.
If you are your board are not in alignment, here are the three areas where there may be confusion in the CEO-board relationship.
Culture change starts with you as a leader. In your role at your organization, you can have a profound impact on the people employed there. You have the potential to be an agent of transformation. You can make a contribution to society by making an impact on your company culture. Diversity starts with you.
We all arrive where we are based on our own experiences, and our experiences affect our worldview. But here’s the tricky thing: we are usually oblivious of our worldview. We usually think we are more open-minded than we actually are. We usually don’t realize what our worldview is until something challenges that view.
Culture change is a process, and a process takes time. It requires intentionality, clarity, and consistency. It requires doing things that we typically haven’t done before. We can’t expect a short diversity training session to change behavior. It needs to be woven into the fabric of our organizations. It requires us to operationalize our organizational values into a systemized training process.
Here are five key concepts for incorporating diversity into your company culture through a systemized training process.
To get a rocket to lift off, you need to have a combination of both incredible power and precise focus. Leaving the atmosphere requires that you have an enormous amount of thrust, but that thrust has to be channeled in precisely the same direction. In your business, you need to the same combination of power and focus. And you can harness both through vision.
Vision is the centerpiece of your core fundamentals. Every organization needs to have both the power and focus that vision provides. Your Purpose, Values, and Vision provide the power; and your Mission, Customer, and Vision provide the focus. Vision is the only one in common between the Power Fundamentals and the Focus Fundamentals. Vision will get your team moving in the same direction over a longer period of time.
Here’s why Vision provides you with both power and focus.
Your training program in your company may be incomplete. Training is an essential part of building your culture, but many organizations don’t understand how comprehensive it should be. Culture building should be integrated into your training program in order to get the most out of your training dollars. Otherwise you are throwing money away.
Training is not expensive: lack of training is expensive. Take The Container Store, for example. They provide their employees with more than 10x the amount of training their industry average provides. And they pay their employees significantly more than the industry average. And yet their employees have only 1/10 of the industry turnover rate.
The training The Container Store provides their team serves to create the culture that keeps employees working for the company. Similarly, your company needs to incorporate your culture building process into your training program.
Here are the four levels necessary for your training program to mutually reinforce your culture building process.
When people talk about branding, usually they think about a logo. While a logo is a graphical representation of the brand, a brand involves so much more. The brand summarizes all the experiences that people have had with your organization over time. So when we think of branding, we should not focus on solely the logo. Instead, we should focus on holistic branding.
Holistic branding takes into consideration all the interactions your employees have with customers. Your external marketing messages and your internal employee culture must be seamless. What customers experience in their interactions with your employees must be in alignment with what they see in your marketing messages. If they do not match, then customers will be confused. And confusion kills branding.
There are three important factors involved in holistic branding.