Category Archives: Perspective

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Four Signs of a Toxic Culture

Four Steps that Make Your Company Culture Spiral Downward

Your culture defines how things are done at your organization. But it’s possible your culture defines how things are not done at your organization. Instead of moving your organization forward, it’s possible your culture is holding you back. If that’s the case, you have a toxic culture.

toxic culture

A toxic culture makes everything more difficult at your organization. Eventually a toxic culture will cause you to lose your best people, decrease your productivity, and reduce your profitability. And it will only get worse unless it’s identified and addressed.

Here are four signs that you have a toxic culture at your workplace.

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Why Even CEOs Need Leadership Coaching

CEOs Need Leadership Coaching More Than Anyone Else

CEOs need leadership coaching. It may not seem like it because they are already in the top job. But the fact is that CEOs need leadership coaching probably more than anyone else in the organization.

leadership coaching

Now, it’s true that you want to build your future leaders through leadership coaching. They do need to be coached in how to lead better than they currently do. No one disputes that. But many CEOs don’t realize they need leadership coaching for themselves.

Here are four reasons why CEOs need leadership coaching more than anyone else in the organization.

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Don’t Forget to Make an Impact

It’s the Little Things That Make a Big Difference

The other day a fellow CEO told me about another CEO who found their staff camaraderie suffered because of telecommuting. He said that lack of regular contact took its toll on their organizational culture. That was a lesson that he took to heart, especially in this day of social distancing. We don’t have a choice about where we are physically located at this time, but we do have a choice about whether or not we will make an impact on those we are in contact with, even virtually.

make an impact

During this COVID reality, you can’t necessarily be with the people on your team, but you can still reach out to them. Your good intentions don’t have to shelter in place.

Your organizational culture will likely suffer because your people don’t have regular human contact with each other. You will need to be intentional about the contact you do have with your team in order to make up for that loss of face-to-face interaction.

Don’t forget to be human when social distancing. In a COVID world, here are some ways to make an impact on those you can’t physically have around you.

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COVID-19 Provides Strategic Branding Opportunities

What Do Your Customers Want During This Crisis?

The other day I interviewed a CEO for a book I am writing. During our conversation, he told me his company did some research 10 years ago about what differentiated them from their competition. What did their customers tell them? They learned from their customers that it was how the company treated them—the way the employees made them feel—that made the difference. And that has provided them with some strategic branding opportunities.

strategic branding opportunities

We can apply a lesson from this story to how we deal with the COVID-19 crisis. The Chinese character for the English word crisis is composed of two characters: one signifies “danger” and the other signifies “opportunity.” At this time, we can choose to look at this crisis for the dangers it presents, or we can look at the opportunities it offers.

Right now, the COVID-19 crisis provides you with some strategic branding opportunities. By providing what your customers and prospects want and need in this crisis, you can cultivate a closer relationship with them. Here are three questions for you to consider how you can benefit others—and benefit your company—during this crisis.

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Why You Should Consider a Culture Audit

Ignorance About Your Company Culture Is Not Bliss

I recently conducted a culture audit for a company that has an outstanding culture. This company has had a meteoric rise in its six years, especially considering the serious challenges they have overcome in their first years. But a surprising number of employees felt that they were being treated unfairly and that their colleagues were not pulling their full weight. And they would not have known that their employees felt that way without the audit.

culture audit

I’ve found that the worse the culture at an organization, the less likely they want to do anything to fix the culture. It’s the companies that have a good culture—like the one I just did the audit for—that want to make their culture even better.

Ignorance about your company culture is not bliss. Here are three reasons why you should consider having a culture audit.

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How Is Your Emotional Intelligence?

An Executive Coach Can Give You a Competitive Advantage

Your emotional intelligence will be the most important skill in the workforce of the future. With AI becoming more and more a part of the workplace, humans will become more valuable for what makes them distinctively human. Your ability to work with other people will be what sets you apart from machines—and from other humans.

Emotional Intelligence

If you are not able to help people become better than they are now, then you may need to think through how you can increase your emotional intelligence. An executive coach may be exactly what you need.

A good executive coach will challenge you to think differently. The thinking that has brought you to where you are now is not the thinking that will bring you to where you want to go. You must be willing to shore up your emotional intelligence in order adapt to the new situations you will encounter in the workplace of the future.

Here are three ways an executive coach can help you grow your emotional intelligence.

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A Leader Must Be Prepared to Say No

Leaders Should Not Say Yes Too Often

As a leader, you are tugged in different directions all the time. Some people want you to do one thing, and others want you to do something else. You are constantly being asked to do things that are outside the scope of your focus. And your default answer must be no.

no

It’s not easy saying no. But that’s why you’re the leader. It’s important for you to focus on where you know you need to go. You can’t do what others will suggest most of the time. That’s why you have to be prepared to say no most of the time.

There are three reasons why your default answer must be no.

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How Much Do You Validate Your Team?

Don’t Just Reward After the Fact—Appreciate Your Team Before They Act

It’s important to take the time to congratulate your team on a job done well. When they perform well it’s imperative to tell them that they did a good job. But how do you keep your team motivated when they have had failure after failure despite their best efforts? At those times, your team needs you to reinforce their psychological safety. They need you to validate them.

Validate

While rewarding your team for their performance is good, appreciating your team for their person is better. As Mike Robbins says in Harvard Business Review, “recognition is about what people do; appreciation is about who they are.” The people on your team are humans before they are employees. They need you to validate them.

Here are three ways that you can validate your team members in the normal course of your everyday work.

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A Five-Step Process to Build Morale in Your Company

How You as a Leader Can Create a Team Culture

As a leader, one of your greatest assets is the morale of your team. How you wield your influence can profoundly affect the culture of your organization. The more intentional and consistent you are in building the culture, the greater the benefits you will see from your leadership. That’s why it is so important to create a build morale in your company.

Build Morale

Most of the time morale is noticed only because it’s lacking. No one typically thinks about morale if it’s good. You will do everyone on your team a favor if they don’t notice the (lack of) morale in your company.

Here are five ways you can build morale in your company—and create a Team Culture in the process.

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A New Way to Look at Difficult Employees

What Do You Do With Your Problem Employees?

How do you look at the difficult employees on your team? Could it be that you are looking at them the wrong way?

difficult employees

I’m not saying that everyone is fixable. It may ultimately be better for everyone if the difficult employees wouldn’t work at your organization anymore. I think Abraham Lincoln got it right when he said that people are usually as happy as they make up their minds to be. Nonetheless, you may be the one to help those difficult employees change their minds.

Difficult people have been through difficult stuff. And hurt people hurt people. If you just pass them off as difficult employees then you may be missing a huge opportunity—for them and for you.

Here are three questions you can use to look at difficult employees differently.