I recently conducted a culture audit for a company that has an outstanding culture. This company has had a meteoric rise in its six years, especially considering the serious challenges they have overcome in their first years. But a surprising number of employees felt that they were being treated unfairly and that their colleagues were not pulling their full weight. And they would not have known that their employees felt that way without the audit.
I’ve found that the worse the culture at an organization, the less likely they want to do anything to fix the culture. It’s the companies that have a good culture—like the one I just did the audit for—that want to make their culture even better.
Ignorance about your company culture is not bliss. Here are three reasons why you should consider having a culture audit.
Your emotional intelligence will be the most important skill in the workforce of the future. With AI becoming more and more a part of the workplace, humans will become more valuable for what makes them distinctively human. Your ability to work with other people will be what sets you apart from machines—and from other humans.
If you are not able to help people become better than they are now, then you may need to think through how you can increase your emotional intelligence. An executive coach may be exactly what you need.
A good executive coach will challenge you to think differently. The thinking that has brought you to where you are now is not the thinking that will bring you to where you want to go. You must be willing to shore up your emotional intelligence in order adapt to the new situations you will encounter in the workplace of the future.
Here are three ways an executive coach can help you grow your emotional intelligence.
As a leader, you are tugged in different directions all the time. Some people want you to do one thing, and others want you to do something else. You are constantly being asked to do things that are outside the scope of your focus. And your default answer must be no.
It’s not easy saying no. But that’s why you’re the leader. It’s important for you to focus on where you know you need to go. You can’t do what others will suggest most of the time. That’s why you have to be prepared to say no most of the time.
There are three reasons why your default answer must be no.
It’s important to take the time to congratulate your team on a job done well. When they perform well it’s imperative to tell them that they did a good job. But how do you keep your team motivated when they have had failure after failure despite their best efforts? At those times, your team needs you to reinforce their psychological safety. They need you to validate them.
While rewarding your team for their performance is good, appreciating your team for their person is better. As Mike Robbins says in Harvard Business Review, “recognition is about what people do; appreciation is about who they are.” The people on your team are humans before they are employees. They need you to validate them.
Here are three ways that you can validate your team members in the normal course of your everyday work.
As a leader, one of your greatest assets is the morale of your team. How you wield your influence can profoundly affect the culture of your organization. The more intentional and consistent you are in building the culture, the greater the benefits you will see from your leadership. That’s why it is so important to create a build morale in your company.
Most of the time morale is noticed only because it’s lacking. No one typically thinks about morale if it’s good. You will do everyone on your team a favor if they don’t notice the (lack of) morale in your company.
Here are five ways you can build morale in your company—and create a Team Culture in the process.
How do you look at the difficult employees on your team? Could it be that you are looking at them the wrong way?
I’m not saying that everyone is fixable. It may ultimately be better for everyone if the difficult employees wouldn’t work at your organization anymore. I think Abraham Lincoln got it right when he said that people are usually as happy as they make up their minds to be. Nonetheless, you may be the one to help those difficult employees change their minds.
Difficult people have been through difficult stuff. And hurt people hurt people. If you just pass them off as difficult employees then you may be missing a huge opportunity—for them and for you.
Here are three questions you can use to look at difficult employees differently.
When you ask people what they want out of life, they often say that they “want to be happy.” But research has shown that happiness isn’t as fulfilling as we might think it is.
Roy Baumeister and other social psychologists published a study in the Journal of Positive Psychology investigating the difference between meaningfulness and happiness.
Based on their investigation, here are three findings that they discovered.
In the Walt Disney film adaptation of C.S. Lewis classic The Lion, The Witch, and The Wardrobe, the Beavers explain to the Pevensie children why they have come to Narnia and what their destiny is. Incredulous at the Beavers’ insistence that they are somehow the fulfillment of an ancient prophecy, Peter Pevensie (William Moseley) tells the Beavers, “I think you’ve made a mistake. We’re not heroes.” Despite his protests to the contrary, the Beavers remain convinced that the Pevensies are indeed the warriors who will save all of Narnia and one day become its rulers.
Just like Peter Pevensie, in any situation we face, we feel we know ourselves. But in fact, we may know ourselves too well. Like Peter, we think we know who we are. When opportunities for greatness appear, we feel we are not qualified. When the hero’s entrance is announced, we look for someone else. We don’t suppose that it could actually be ourselves.
But Peter’s confession is the seed of true greatness. When we admit that we’re not heroes, we aren’t trying to fool ourselves into believing that we are better than we are. At the same time, we cannot disqualify ourselves from the assignment God has prepared for us. We should admit that we’re not heroes, but we should also believe that God could use us to be more than we believed possible. In other words, it’s fine to say, “We’re not heroes,” but we should also be willing to become heroes.
Becoming a hero is easier than being a hero. But it requires intentional thinking to know where you’re headed. Ask yourself these questions to focus your mind on the direction you want to go.
When I was in sixth grade, I was pretty good at guessing. I couldn’t see the blackboard that well from where I sat, so I learned how to recognize the patterns of the letters and numbers. But when I was preparing to go to junior high, I thought it would be worth getting glasses so that I could see the board. I knew I would be at a new school with new kids I had never met before, so I figured that would be a good time to make the change and get new glasses. If I wanted to see the board, I realized I would have to make a change. I couldn’t expect to see the board without doing something different. As much as I didn’t want to have glasses, I wanted to be able to see the board more. So I was willing to make a change. Because new situations require new paradigms.
You will face similar situations in your life. You may not want to have to change, but you will feel the pain of not changing is greater than the discomfort of doing something different.
I tell my clients all the time that if you always do what you’ve always done, then you will always get what you’ve always got. The thinking that brought you to where you are is not usually the thinking that will get you to where you want to go. You have to be willing to change the way that you think. Because new situations require new paradigms.
Based on the parable Jesus told in Luke 5:36-39, here are three ways people resist making changes in how they perceive things.
Here in the Shenandoah Valley of Virginia where I live, we have horses on our property. But these horses are skittish. If you approach one of the horses by walking toward it, the horse will run away from you. It will think that you are a predator coming after it. In order to approach the horse, you cannot walk toward it directly. You have to walk like you’re going somewhere else, and approach the horse indirectly. If the horse thinks that it is the focus of your pursuit, you won’t be able to get to the horse. But if it thinks that you are pursuing something else, then you will be able to get to the horse.
That situation is like so many other things in life: You can’t focus on what your goal directly, or else your goal will prove elusive. You have to pursue something else in order to get to your ultimate goal. Because the goal is the pursuit, not the goal.
Here are three situations where you cannot focus on your destination, but instead you must focus on the journey.