Three Soft Skills to Master as a Leader

Why Good People Skills Reign Supreme in Any Workplace

Many have debated the importance of hard skills and soft skills. When I went to school, everyone seemed to believe that hard skills were most important. Students had to focus on mastering the specific skills required for their particular profession. But today people change not just jobs, but professions—many times over—during their career. As a result, hard skills have been dethroned from their place of prominence. Now soft skills reign supreme.

soft skills

Don’t misunderstand me: hard skills are still important. A surgeon must know how to operate on someone without them bleeding to death. People must know what they’re talking about as a practitioner in their field. But becoming proficient in the soft skills of people relations will serve you well as you change professions during your career.

Here are three soft skills that are important for you to master as a leader, regardless of the profession you choose.


1. Reading people


Understanding how to read others is paramount in your career. Understanding what others mean—and not just what they say—is important no matter where you work. And having the emotional intelligence to understand what someone is feeling is crucial, and so is knowing how to respond to those feelings.

  • If you ask, “How are you feeling today?” and someone says “Fine,” do you know how to read if they really mean what they are saying or if they are just saying it?
  • Do you understand human emotions enough to identify which potential emotion(s) someone else is emoting? Do you understand your own emotions to know what they look like in others?
  • Once you discern what they are feeling, do you know how to appropriately respond to their emotional state in order to help them and move the team forward?

I have a daughter who can read people extremely well. She will know what people are feeling and how to respond to them in the moment. As a result she will be able to defuse an intense situation between people before it explodes.

In order for you to have the most success in whatever professional endeavor you select, it is key to have a solid understanding of how to read other people and be able to respond appropriately to them.


2. Listening to others


If there is one skill today that is sorely lacking today, it is listening. People don’t want to have to listen to others. They assume they know what others will say, so they tune them out.

Here’s an exercise you can try at home or the workplace to gauge your willingness to listen to others.

  • Pay attention to your conversations during the day. Do you ever tune someone out because you think you know what they’re going to say?
  • Have you ever tried to listen to someone else who you didn’t think you could learn anything from? If not, try sometime to actively listen to someone who you doubt you will learn anything from. Ask probing questions to understand why they think the way they think. Don’t be adversarial or judgmental. Just ask questions simply to understand.
  • How did your experiment go? What did you learn about the person? What did you learn about yourself?

When you ask questions of someone and then actively listen to what they have to say, you will do more than learn what they think. Through your active listening, they will think you are a brilliant conversationalist. I once heard the story about a woman had the opportunity to have dinner on two different occasions with two male former British prime ministers. After dinner with the first prime minister, she thought he must be the cleverest person in all England. After dinner with the second, she thought she must be the cleverest person in all England. People like to hear themselves talk. So if you give them the platform to do so, you will improve their perception of you.


3. Building relationships


Humans are relational beings. It is important to recognize that and keep focused on developing relationships at all times in your career.

  • How often do you actively try building relationships with other people in your workplace? In your profession? Outside of your profession?
  • Do you focus on developing relationships with people who you think you can benefit from at that time? Or do you build relationships with others regardless of how you might benefit?
  • How do you treat people on the way up your career ladder? Would you want others to treat you the same way you treated them?

You never know who you will run across in life. Someone you may know in one context may become very important to you down the road in your career. At one point in my life I worked as a volunteer in a community activity and got to know the others on the team. When I started my consultancy, I had not had any contact with anyone on that team for more than a decade. Then out of the blue, one of the team leaders contacted me when he saw I was speaking at a national conference in the industry he was moving into. As a result, that relationship developed into a consulting arrangement which ultimately opened the door to several other consulting opportunities.

You never really know how life will turn out. As a result, it is important for you to hone your soft skills. So you can become the person you feel called to be—regardless of whatever profession you choose.


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