Even if you aren’t the owner of the company you work for, your customers will want you to have an ownership mentality. They want to know that you will take ownership of whatever problem they bring to you.
Your customers want to know that you care about their problems. They want to know that you will help them solve the issues they are facing.
Here are three reasons you want to bring an ownership mentality to everything that you do.
1. Serve customers better.
When you take ownership of your customers’ concerns, you will see things from their perspective. And as a result, you will serve them better.
There is one auto service company I go to for all of my service needs. They have earned my business. Because I feel that they will treat me right.
When you care enough to take ownership of others’ concerns, then you will do what needs to be done to serve them. You will be more invested in their situation. Your customers will recognize that you are willing to put in the extra effort. Because you are willing to take on their concerns as your own.
2. Become more trusted.
Your customers will trust you more when they realize that you will do everything you can to help them. They will know that you are not just another company. They will know that you work to solve their concerns as hard as you would if they were your own concerns.
This one auto service company I go to has a policy of going the extra mile for me (Matthew 5:41). They have done this time after time so I have a trust factor with them that I haven’t had with other companies.
By going the extra mile for your customers, they will recognize that they can trust you to do other things they need to have done. And they will give you more business.
3. Honor your Lord.
When you adopt an ownership mentality toward your customers’ concerns, you will honor God. Whatever your hand finds to do, do it with all your might (Ecclesiastes 9:10).
God is pleased when you do unto others as you would have them do unto you (Luke 6:31). And so are your customers.
You can use your company as a way to point to your faith if you do your work with excellence. And if you exhibit an ownership mentality with your customers.
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